Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October.
I wanted to take a moment to recognize our Local 1298 sisters and brothers for customer service week. The jobs you do are vital to the success of the business. The customers you care for are generally unhappy with the company, and the skills and patience our members use to keep these customers happy is unparalleled. The dedication and commitment to help and save those customers from leaving the company does not go unnoticed. I also want to recognize the work our support teams do in an effort to help our technicians provide service to our customers. There are so many issues in the field providing service to our customers and it's the teamwork of the field technicians and our inside teams that help get the job done on a daily basis. The work you do is extremely appreciated because it is very important to the success of our company which is a critical component of our jobs in CT, MA, RI, ME and NH. I ask every member to take a moment and appreciate the work our members perform. Remember, the company is extremely fortunate to have employees like you who are always there to offer the best customer service. I know times have been increasingly stressful with our employers, and on behalf of myself and the Executive Board of CWA Local 1298, we recognize the great work you do and want to thank you for your commitment!