PURA’s Decision on Frontier’s Quality Of Service Standards

On January 8, 2024, the Office of Consumer Counsel (OCC), submitted a petition requesting that the Authority investigate the compliance of Frontier with the minimum quality of service standards for maintenance appointments and out-of-service repairs, pursuant to General Statutes §§ 16-247a and 16-247p and Conn. Agencies Regs. § 16-247g-9. In the Petition, OCC alleged that Frontier failed to meet the minimum quality of service standards for two of the standards, MAM and OSR for 30 and 44, respectively, out of 102 months between January 1, 2015, through June 30, 2023. Click here to read the decision.