Date Posted
NEW JOB POSTING January 28th, 2016 CWA and Frontier created a new job title called Repair Service Specialist:   Hours of operations to be from 7am up to as late as 11pm M-S with a 5 day 40 hour work week   ·         Salary Grade: VI Min: $ 714.10      Max: $ 2,256.30 ·         Duties general include but are not limited to the following:  o   Interact with other departments  to attain company  service objectives. o   Receives repair calls from customers (this will be for all regions nationally) o   Tracks Status of Trouble tickets o   Provides updates to customers o   Makes priority decisions concerning trouble clearance o   Follows through on all escalations via established procedures o   Ensures excellent customer service is provided to all customers, both internal and external. o   Properly creates trouble reports from information received from customers and  input  into the appropriate ticketing system o   Actively participates in team meetings/training o   Communicates active issues clearly and quickly with peers/leadership p team o   Closes out trouble reports o   Prepares, analyzes, investigates and corrects errors affecting customer records, systems or billing  Information for CT. Frontier Communications Employees: Effective immediately the following jobs will be posting for a minimum of seven (7) days from the posting date on the internal “LINK” site, Careers at Frontiers TAB on the left side (http://home.ftr.com/jobs). Employees who submit a request for a position that requires education, military record, certifications, or past experience, need to attach appropriate transcripts and other supporting documentation with the transfer request at the time of the posting. To be considered for the position, you must apply through the online Jobs website and indicate you are an internal candidate.  The following positions may require education, military records, certifications or past experience as a Basic Qualifications or as an Additional Factor (adder): 315628 Repair Service Specialist (CT161) @ New Haven: sixty (60) positions. 315629 Repair Service Specialist (CT161) @ New London: thirty (30) positions. If you have any questions, please do contact the transfer bureau at. Thomas J Lozott Placement Assistant            Frontier Communications 310 Orange Street New Haven, CT 06510 203-771-1815 (O)